世界の顧客経験管理市場予測(~2025年)

• 英文タイトル:Global Customer Experience Management Market 2020 by Company, Regions, Type and Application, Forecast to 2025

Global Customer Experience Management Market 2020 by Company, Regions, Type and Application, Forecast to 2025「世界の顧客経験管理市場予測(~2025年)」(市場規模、市場予測)調査レポートです。• レポートコード:GIR201114109
• 出版社/出版日:GlobalInfoResearch / 2020年10月
• レポート形態:英文、PDF、121ページ
• 納品方法:Eメール
• 産業分類:サービス・ソフトウェア
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レポート概要
本書では、顧客経験管理の世界市場を調査対象にし、顧客経験管理の市場概要、企業情報、企業別売上・市場シェア、地域別市場分析(北米、アメリカ、ヨーロッパ、アジア、日本、中国、南米、中東・アフリカ)、種類別分析(クラウドベース、オンプレミス)、用途別分析(金融、小売、医療、IT&通信、製造、政府、エネルギー&ユーティリティ、その他)、市場予測(2021年~2025年)情報などを整理しました。
・市場概要
・企業情報:Adobe Systems、Opentext、Oracle、Nice Systems、Medallia、SAP SE、Maritzcx、IBM、Sitecore、Verint Systems、Zendesk、Tech Mahindra、InMoment、Clarabridge、SAS Institute、Ignite、Avaya
・企業別売上、市場シェア
・顧客経験管理の地域別市場分析
・顧客経験管理の北米市場規模2015-2020:アメリカ、カナダ、メキシコ
・顧客経験管理のヨーロッパ市場規模2015-2020:ドイツ、イギリス、フランス、ロシアなど
・顧客経験管理のアジア市場規模2015-2020:日本、中国、韓国、インド、東南アジアなど
・顧客経験管理の南米市場規模2015-2020:ブラジル、アルゼンチンなど
・顧客経験管理の中東・アフリカ市場規模2015-2020:サウジアラビア、トルコ、エジプト、南アフリカなど
・顧客経験管理の種類別市場規模2015-2020:クラウドベース、オンプレミス
・顧客経験管理の用途別市場規模2015-2020:金融、小売、医療、IT&通信、製造、政府、エネルギー&ユーティリティ、その他
・顧客経験管理の世界市場予測2021-2025:地域別、種類別、用途別
・調査の結果・結論

Market Overview
The global Customer Experience Management market size is expected to gain market growth in the forecast period of 2020 to 2025, with a CAGR of 15.8% in the forecast period of 2020 to 2025 and will expected to reach USD 14850 million by 2025, from USD 8245.2 million in 2019.

The Customer Experience Management market report provides a detailed analysis of global market size, regional and country-level market size, segmentation market growth, market share, competitive Landscape, sales analysis, impact of domestic and global market players, value chain optimization, trade regulations, recent developments, opportunities analysis, strategic market growth analysis, product launches, area marketplace expanding, and technological innovations.

Market segmentation
Customer Experience Management market is split by Type and by Application. For the period 2015-2025, the growth among segments provide accurate calculations and forecasts for sales by Type and by Application in terms of volume and value. This analysis can help you expand your business by targeting qualified niche markets.

By Type, Customer Experience Management market has been segmented into:
Cloud-Based
On-Premise

By Application, Customer Experience Management has been segmented into:
BFSI
Retail
Healthcare
IT & Telecom
Manufacturing
Government
Energy & Utilities
Others

Regions and Countries Level Analysis
Regional analysis is another highly comprehensive part of the research and analysis study of the global Customer Experience Management market presented in the report. This section sheds light on the sales growth of different regional and country-level Customer Experience Management markets. For the historical and forecast period 2015 to 2025, it provides detailed and accurate country-wise volume analysis and region-wise market size analysis of the global Customer Experience Management market.

The report offers in-depth assessment of the growth and other aspects of the Customer Experience Management market in important countries (regions), including:
North America (United States, Canada and Mexico)
Europe (Germany, France, UK, Russia and Italy)
Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Australia)
South America (Brazil, Argentina, Colombia)
Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa)

Competitive Landscape and Customer Experience Management Market Share Analysis
Customer Experience Management competitive landscape provides details by vendors, including company overview, company total revenue (financials), market potential, global presence, Customer Experience Management sales and revenue generated, market share, price, production sites and facilities, SWOT analysis, product launch. For the period 2015-2020, this study provides the Customer Experience Management sales, revenue and market share for each player covered in this report.

The major players covered in Customer Experience Management are:
Adobe Systems
Opentext
Oracle
Nice Systems
Medallia
SAP SE
Maritzcx
IBM
Sitecore
Verint Systems
Zendesk
Tech Mahindra
InMoment
Clarabridge
SAS Institute
Ignite
Avaya

レポート目次

Table of Contents

1 Customer Experience Management Market Overview
1.1 Product Overview and Scope of Customer Experience Management
1.2 Classification of Customer Experience Management by Type
1.2.1 Global Customer Experience Management Revenue by Type: 2015 VS 2019 VS 2025
1.2.2 Global Customer Experience Management Revenue Market Share by Type in 2019
1.2.3 Cloud-Based
1.2.4 On-Premise
1.3 Global Customer Experience Management Market by Application
1.3.1 Overview: Global Customer Experience Management Revenue by Application: 2015 VS 2019 VS 2025
1.3.2 BFSI
1.3.3 Retail
1.3.4 Healthcare
1.3.5 IT & Telecom
1.3.6 Manufacturing
1.3.7 Government
1.3.8 Energy & Utilities
1.3.9 Others
1.4 Global Customer Experience Management Market by Regions
1.4.1 Global Customer Experience Management Market Size by Regions: 2015 VS 2019 VS 2025
1.4.2 Global Market Size of Customer Experience Management (2015-2025)
1.4.3 North America (USA, Canada and Mexico) Customer Experience Management Status and Prospect (2015-2025)
1.4.4 Europe (Germany, France, UK, Russia and Italy) Customer Experience Management Status and Prospect (2015-2025)
1.4.5 Asia-Pacific (China, Japan, Korea, India and Southeast Asia) Customer Experience Management Status and Prospect (2015-2025)
1.4.6 South America (Brazil, Argentina, Colombia) Customer Experience Management Status and Prospect (2015-2025)
1.4.7 Middle East & Africa (Saudi Arabia, UAE, Egypt, Nigeria and South Africa) Customer Experience Management Status and Prospect (2015-2025)
2 Company Profiles
2.1 Adobe Systems
2.1.1 Adobe Systems Details
2.1.2 Adobe Systems Major Business and Total Revenue (Financial Highlights) Analysis
2.1.3 Adobe Systems SWOT Analysis
2.1.4 Adobe Systems Product and Services
2.1.5 Adobe Systems Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.2 Opentext
2.2.1 Opentext Details
2.2.2 Opentext Major Business and Total Revenue (Financial Highlights) Analysis
2.2.3 Opentext SWOT Analysis
2.2.4 Opentext Product and Services
2.2.5 Opentext Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.3 Oracle
2.3.1 Oracle Details
2.3.2 Oracle Major Business and Total Revenue (Financial Highlights) Analysis
2.3.3 Oracle SWOT Analysis
2.3.4 Oracle Product and Services
2.3.5 Oracle Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.4 Nice Systems
2.4.1 Nice Systems Details
2.4.2 Nice Systems Major Business and Total Revenue (Financial Highlights) Analysis
2.4.3 Nice Systems SWOT Analysis
2.4.4 Nice Systems Product and Services
2.4.5 Nice Systems Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.5 Medallia
2.5.1 Medallia Details
2.5.2 Medallia Major Business and Total Revenue (Financial Highlights) Analysis
2.5.3 Medallia SWOT Analysis
2.5.4 Medallia Product and Services
2.5.5 Medallia Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.6 SAP SE
2.6.1 SAP SE Details
2.6.2 SAP SE Major Business and Total Revenue (Financial Highlights) Analysis
2.6.3 SAP SE SWOT Analysis
2.6.4 SAP SE Product and Services
2.6.5 SAP SE Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.7 Maritzcx
2.7.1 Maritzcx Details
2.7.2 Maritzcx Major Business and Total Revenue (Financial Highlights) Analysis
2.7.3 Maritzcx SWOT Analysis
2.7.4 Maritzcx Product and Services
2.7.5 Maritzcx Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.8 IBM
2.8.1 IBM Details
2.8.2 IBM Major Business and Total Revenue (Financial Highlights) Analysis
2.8.3 IBM SWOT Analysis
2.8.4 IBM Product and Services
2.8.5 IBM Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.9 Sitecore
2.9.1 Sitecore Details
2.9.2 Sitecore Major Business and Total Revenue (Financial Highlights) Analysis
2.9.3 Sitecore SWOT Analysis
2.9.4 Sitecore Product and Services
2.9.5 Sitecore Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.10 Verint Systems
2.10.1 Verint Systems Details
2.10.2 Verint Systems Major Business and Total Revenue (Financial Highlights) Analysis
2.10.3 Verint Systems SWOT Analysis
2.10.4 Verint Systems Product and Services
2.10.5 Verint Systems Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.11 Zendesk
2.11.1 Zendesk Details
2.11.2 Zendesk Major Business and Total Revenue (Financial Highlights) Analysis
2.11.3 Zendesk SWOT Analysis
2.11.4 Zendesk Product and Services
2.11.5 Zendesk Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.12 Tech Mahindra
2.12.1 Tech Mahindra Details
2.12.2 Tech Mahindra Major Business and Total Revenue (Financial Highlights) Analysis
2.12.3 Tech Mahindra SWOT Analysis
2.12.4 Tech Mahindra Product and Services
2.12.5 Tech Mahindra Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.13 InMoment
2.13.1 InMoment Details
2.13.2 InMoment Major Business and Total Revenue (Financial Highlights) Analysis
2.13.3 InMoment SWOT Analysis
2.13.4 InMoment Product and Services
2.13.5 InMoment Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.14 Clarabridge
2.14.1 Clarabridge Details
2.14.2 Clarabridge Major Business and Total Revenue (Financial Highlights) Analysis
2.14.3 Clarabridge SWOT Analysis
2.14.4 Clarabridge Product and Services
2.14.5 Clarabridge Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.15 SAS Institute
2.15.1 SAS Institute Details
2.15.2 SAS Institute Major Business and Total Revenue (Financial Highlights) Analysis
2.15.3 SAS Institute SWOT Analysis
2.15.4 SAS Institute Product and Services
2.15.5 SAS Institute Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.16 Ignite
2.16.1 Ignite Details
2.16.2 Ignite Major Business and Total Revenue (Financial Highlights) Analysis
2.16.3 Ignite SWOT Analysis
2.16.4 Ignite Product and Services
2.16.5 Ignite Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
2.17 Avaya
2.17.1 Avaya Details
2.17.2 Avaya Major Business and Total Revenue (Financial Highlights) Analysis
2.17.3 Avaya SWOT Analysis
2.17.4 Avaya Product and Services
2.17.5 Avaya Customer Experience Management Revenue, Gross Margin and Market Share (2018-2019)
3 Market Competition, by Players
3.1 Global Customer Experience Management Revenue and Share by Players (2015-2020)
3.2 Market Concentration Rate
3.2.1 Top 5 Customer Experience Management Players Market Share
3.2.2 Top 10 Customer Experience Management Players Market Share
3.3 Market Competition Trend
4 Market Size by Regions
4.1 Global Customer Experience Management Revenue and Market Share by Regions
4.2 North America Customer Experience Management Revenue and Growth Rate (2015-2020)
4.3 Europe Customer Experience Management Revenue and Growth Rate (2015-2020)
4.4 Asia-Pacific Customer Experience Management Revenue and Growth Rate (2015-2020)
4.5 South America Customer Experience Management Revenue and Growth Rate (2015-2020)
4.6 Middle East & Africa Customer Experience Management Revenue and Growth Rate (2015-2020)
5 North America Customer Experience Management Revenue by Countries
5.1 North America Customer Experience Management Revenue by Countries (2015-2020)
5.2 USA Customer Experience Management Revenue and Growth Rate (2015-2020)
5.3 Canada Customer Experience Management Revenue and Growth Rate (2015-2020)
5.4 Mexico Customer Experience Management Revenue and Growth Rate (2015-2020)
6 Europe Customer Experience Management Revenue by Countries
6.1 Europe Customer Experience Management Revenue by Countries (2015-2020)
6.2 Germany Customer Experience Management Revenue and Growth Rate (2015-2020)
6.3 UK Customer Experience Management Revenue and Growth Rate (2015-2020)
6.4 France Customer Experience Management Revenue and Growth Rate (2015-2020)
6.5 Russia Customer Experience Management Revenue and Growth Rate (2015-2020)
6.6 Italy Customer Experience Management Revenue and Growth Rate (2015-2020)
7 Asia-Pacific Customer Experience Management Revenue by Countries
7.1 Asia-Pacific Customer Experience Management Revenue by Countries (2015-2020)
7.2 China Customer Experience Management Revenue and Growth Rate (2015-2020)
7.3 Japan Customer Experience Management Revenue and Growth Rate (2015-2020)
7.4 Korea Customer Experience Management Revenue and Growth Rate (2015-2020)
7.5 India Customer Experience Management Revenue and Growth Rate (2015-2020)
7.6 Southeast Asia Customer Experience Management Revenue and Growth Rate (2015-2020)
8 South America Customer Experience Management Revenue by Countries
8.1 South America Customer Experience Management Revenue by Countries (2015-2020)
8.2 Brazil Customer Experience Management Revenue and Growth Rate (2015-2020)
8.3 Argentina Customer Experience Management Revenue and Growth Rate (2015-2020)
9 Middle East & Africa Revenue Customer Experience Management by Countries
9.1 Middle East & Africa Customer Experience Management Revenue by Countries (2015-2020)
9.2 Saudi Arabia Customer Experience Management Revenue and Growth Rate (2015-2020)
9.3 UAE Customer Experience Management Revenue and Growth Rate (2015-2020)
9.4 Egypt Customer Experience Management Revenue and Growth Rate (2015-2020)
9.5 South Africa Customer Experience Management Revenue and Growth Rate (2015-2020)
10 Market Size Segment by Type
10.1 Global Customer Experience Management Revenue and Market Share by Type (2015-2020)
10.2 Global Customer Experience Management Market Forecast by Type (2019-2024)
10.3 Cloud-Based Revenue Growth Rate (2015-2025)
10.4 On-Premise Revenue Growth Rate (2015-2025)
11 Global Customer Experience Management Market Segment by Application
11.1 Global Customer Experience Management Revenue Market Share by Application (2015-2020)
11.2 Customer Experience Management Market Forecast by Application (2019-2024)
11.3 BFSI Revenue Growth (2015-2020)
11.4 Retail Revenue Growth (2015-2020)
11.5 Healthcare Revenue Growth (2015-2020)
11.6 IT & Telecom Revenue Growth (2015-2020)
11.7 Manufacturing Revenue Growth (2015-2020)
11.8 Government Revenue Growth (2015-2020)
11.9 Energy & Utilities Revenue Growth (2015-2020)
11.10 Others Revenue Growth (2015-2020)
12 Global Customer Experience Management Market Size Forecast (2021-2025)
12.1 Global Customer Experience Management Market Size Forecast (2021-2025)
12.2 Global Customer Experience Management Market Forecast by Regions (2021-2025)
12.3 North America Customer Experience Management Revenue Market Forecast (2021-2025)
12.4 Europe Customer Experience Management Revenue Market Forecast (2021-2025)
12.5 Asia-Pacific Customer Experience Management Revenue Market Forecast (2021-2025)
12.6 South America Customer Experience Management Revenue Market Forecast (2021-2025)
12.7 Middle East & Africa Customer Experience Management Revenue Market Forecast (2021-2025)
13 Research Findings and Conclusion
14 Appendix
14.1 Methodology
14.2 Data Source
14.3 Disclaimer
14.4 About US




• 英文レポート名:Global Customer Experience Management Market 2020 by Company, Regions, Type and Application, Forecast to 2025
• 日本語訳:世界の顧客経験管理市場予測(~2025年)
• レポートコード:GIR201114109お問い合わせ(見積依頼・ご注文・質問)